When a CEO Picks Up the Phone: How Jeff Bezos and Bill Gates Learn About Customer Experience
blog post from Shep Hyken | Customer Service Expert
Jeff Bezos, the former CEO of Amazon, shared a fascinating leadership story on the Lex Fridman Podcast about how he wanted to ensure his customers received the best customer experience. In Amazon’s early days, Bezos noticed a discrepancy between the “wait times” the customer support department was reporting and the feedback customers shared. The support […]...
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