Top 5 Customer Service & CX Articles for the Week of January 16, 2023
blog post from Shep Hyken | Customer Service Expert
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 10 Ways to Boost Customer Satisfaction by G. Tomas M. Hult and Forrest Morgeson (Harvard […]...
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