This is How Your Customers Think About Your Customer Service In 2026

This article answers the question: What do customers think about customer service in 2026? I’m very excited to release the 2026 State of Customer Service and CX research report. In January, we surveyed more than 2,000 U.S. consumers, weighted to the population for age, gender, geography, and other population demographics.     I bring you good news regarding the overall sentiment toward customer service and customer experience (CX).  In general, 83% […]...