Start With YES … Even If It Doesn’t End That Way

blog post from Shep Hyken | Customer Service Expert

It’s time to revisit the idea of avoiding the word “no,” but this time, I want to approach it from a different angle. First, let me tell you about my friend Dr. Nido Qubein, a devoted husband and father, motivational speaker, entrepreneur, president of High Point University, and mentor to many, who came to this […]...


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