No employee should be treated poorly by customers.  I feel bad for the people who work at the airport luggage office. The office is usually next to the baggage carousel, and the airline employees who work there interact with one passenger after another, all with the same complaint: My luggage is lost!  Nobody ever goes […] The post Seven Ways to Handle Abusive Customers (And One Way Not To) appeared first on Shep Hyken....

Comment

Become a member to take advantage of more features, like commenting and voting.

Jobs to Watch