My Top CX Predictions for 2026 and How to Make Them Come True

It’s that time of year when I write articles featuring my customer service and customer experience predictions and trends. This year’s predictions were featured in two separate articles for my weekly Forbes column. For our subscribers and followers, I’ve combined the lists with actionable ideas for bringing the predictions to life.   Customers continue to be smarter than ever, with higher expectations about the experience they […]...