Guest Post: Why Should Your Customer Service Team Care About NPS?

This week, we feature an article by Simona Benetinová, content manager at Nicereply, a company that helps organizations, of all sizes, provide outstanding customer service. She writes about customer loyalty and why your team should care about your brand’s Net Promoter Score. Remember the last time when you bought a new phone, trainers, or cosmetics? […] The post Guest Post: Why Should Your Customer Service Team Care About NPS? appeared first on Shep Hyken....