This week we feature an article by Shruti Bansal, Digital Marketing Expert at Ameyo, an AI-powered contact center solution. She shares how contact centers can use voice bots to capture, interpret, and analyze verbal input from the speaker and reply in a similar natural language.  In the contact centers, customer agents are swamped with numerous […] The post Guest Post: What is the Importance of a Voice-enabled Bot in a Contact Center? appeared first on Shep Hyken....


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