Guest Blog: The Hidden Workings of Top Customer Support Teams
blog post from Shep Hyken
What Are They Doing That Your Business Is Not? This week we feature an article by Robert Occanyan who shares what successful customer support teams are doing to deliver an exceptional customer experience. Here’s an important fact that customer support teams should always remember—people are more likely to remember negative experiences over positive ones. In[...] The post Guest Blog: The Hidden Workings of Top Customer Support Teams appeared first on Shep Hyken....
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