Embracing AI to Enhance Customer and Employee Experience with Elizabeth Tobey
blog post from Shep Hyken | Customer Service Expert
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does AI impact customer experience and satisfaction? What are the key considerations for businesses when testing and implementing AI in customer service? What role does knowledge management play in shaping the quality of AI responses in customer service? How […]...
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