Elevating the Ordinary: How Pride Transforms Your Work

blog post from Shep Hyken | Customer Service Expert

I love seeing amazement in action. I was at the airport last week with a friend who accidentally spilled his soda. Within moments, an airport employee came over with a bucket and mop to clean up the spill. My friend apologized for making a mess, and the woman’s response surprised both of us. She said, […]...

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