“I’m sorry.” Customers love to hear those important words, especially when they are calling about a problem or have a complaint. I briefly covered this in a recent article (The Five Best Things to Say to an Angry or Upset Customer), but I want to dive into the “I’m sorry” comment a little deeper.  Not […] The post Dealing With Angry Customers: Be Sincere When You Apologize appeared first on Shep Hyken....

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