Customers Don’t Care About Your Intentions – They Care About Results

Do customers care about your intentions or results in customer service? Answer: Customers don’t care about your intentions. They care about consistent, measurable results that meet or exceed their expectations. Recently, Debi Potgieter interviewed me for her podcast XMgage. We talked about creating a customer-focused culture, handling complaints, and much more. Toward the end of the interview, […]...