Building Trust and Loyalty through Active Listening with Heather Younger

blog post from Shep Hyken | Customer Service Expert

Top Takeaways: Failing to listen to the customer communicates apathy and rudeness. It tells the customer that you do not care enough to engage. Heather Younger shares her 5-step framework on how to listen better: Recognize the unsaid. Look at the nonverbal cues. Listen for pauses and voice inflections. Sense what is happening in the […]...


Become a member to take advantage of more features, like commenting and voting.

Jobs to Watch