Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway (HR […] The post 5 Top Customer Service Articles of the Week 7-26-2021 appeared first on Shep Hyken....


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