Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 19 Customer Experience resolutions for 2019 by Customer Guru (Customer Guru) As we bid […] The post 5 Top Customer Service Articles for the Week of December 31, 2018 appeared first on Shep Hyken....

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