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  • Dispatcher/CSR

    Chancey & Reynolds • Knoxville, TN 37921

    Salary: 17-20 Hourly Wage

    Job #3373321350

  • Essential Job Duties:

    • Maintaining the daily schedule for both service techs and installation teams
    • Answering incoming calls Booking jobs for service department
    • Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced environment with strong teamwork environment High typing and multitasking skills required

    Requirements & Qualifications:

    • 1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience
    • Proactive & accountable Self-motivated, fast learner and highly organized multi-tasker with attention to detail
    • Excellent communication and customer service skills especially under pressure
    • Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)
    • Team player who is a self-starter and able to learn independently
    • Confident in utilizing and learning new software programs
    • Geographical knowledge of service area or map reading skills
    • High school diploma or general education degree (GED)
    • Must enjoy helping and working with others

    Experience: Dispatching: 1-3+ years (Preferred)


    Compensation details: 17-20 Hourly Wage


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