• Customer Service Representative

    Quad/GraphicsBurlington, WI

    Job #533255039

  • A leading global provider of print and media solutions, Quad/Graphics is powered by a passion for innovation and the most advanced platform in the industry. Our collaborative team of ""can-do"" people continually challenge the status quo, creating groundbreaking solutions that push the boundaries of communications.

    The Customer Service Representative is responsible for customer order from point of inception to completion and delivery of finished product to the client, specifically assigned to support Allstate. Primary liaison between external customer and internal sales, operations and production teams to ensure product meets customer requirements.

    KEY RESPONSIBILITIES
    • Serve as liaison and project manager for customer orders to communicate changes in specifications, schedules, estimates and/or instructions - representing the company as central point of communication.
    • Analyze and review all order plans to identify and correct barriers to ensure project success
    • Resolve and troubleshoots customer and/or production issues that arise and escalate when necessary
    • Produce and create standard and custom customer reports and communications
    • Communicate and monitor production schedule, including quality of product to maintain on-time delivery
    • All other duties as assigned
    JOB REQUIREMENTS
    • Appropriate education and/or experience may be substituted on an equivalent basis
    • High School Diploma or GED. Bachelor's degree preferred
    • At least one year of experience in customer service or print environment preferred
    • Ability to work under general supervision
    • Ability to successfully analyze problems, drawing valid conclusions and make recommendations
    • Ability to travel in and out-of-state to customers for onsite consultation
    • Proficient with math applications
    • Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint
    • Good written and verbal communication skills
    • General knowledge of print industry and processes
    Additional Company Information

    We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

    Quad/Graphics is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

    Drug Free Workplace

    Job Title: Customer Service Representative Business: Quad/Graphics Location: Burlington, WI Job Type: Customer Service Job Schedule: Full time (FT) Requisition Number: 5991 Share this job:

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    Benefits to Take Better Care We strive to take care of employees and recognize hard work by offering benefits that provide for employees' needs - both current and yet-to-come. Learn more about our benefits

    A Culture for Can-Do People We're the smallest big company you will ever encounter, and we're serious about living by our company values to maintain an environment where employees are empowered to work hard, move up and stand proud. Meet our employees

    Global Opportunities Quad's operations span the globe as do our opportunities. Learn more about our footprint

    Learn a Business. Launch a Career. Are you a college graduate looking to find your fit? Our Corporate Training Program gives individuals 18 months to three years or more to participate in on-the-job training assignments companywide. Find out if the program is right for you

    Company Description:

    Quad/Graphics is a leading print and marketing services provider focused on helping brand owners market their products, services and content more efficiently and effectively across media channels. The company has approximately 22,500 full-time employees across North America, South America and Europe with 161 facilities locations in 17 countries. With a consultative approach, worldwide capabilities, leading-edge technology and single-source simplicity, Quad/Graphics creates value for its clients be helping them perform better in today's rapidly changing world through the integration of print products with complementary services to improve efficiencies, reduce costs, create engagement, lift response and increase revenue.

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    Updated 12/11/2017

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