• Customer Service Associate- Entry Level

    Platinum Retail MarketingFort Wayne, IN 46825

    Job #811233415

  • Do you like helping people get the most out of the products and services they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class customer service important to you? Then you’ll love being a member of our customer service community!

    Platinum Retail Marketing has an opening for a motivated Customer Service Associate- Entry Level to join our progressive promotional marketing & consulting firm in the Fort Wayne area working to bring their clients’ products to people that need them. The Customer Service Associate- Entry Level is the front line of our company, offering solutions, identifying opportunities, and serving millions of customers – one at a time.

    What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. Our firm will get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services.

    Responsibilities of the Customer Service Associate- Entry Level:

    • Approach customers during in-field campaign and offer information on benefits of clients’ products and services, provide customer service support, and act as a liaison between clients and consumers.
    • Assess customer’s individual needs and interests in order to best recommend products.
    • Maximize client visibility and presence at all client events and campaigns.
    • Present products in a fun and professional manner and ensure positive consumer engagement with the brand.

    Qualifications of the Customer Service Associate- Entry Level:

    • 1-2 years’ experience in retail, restaurant/food service, hospitality, field promotions, promotional events, customer service, and other fields providing front-line customer service support or promotional support an asset.
    • Comfortable interacting with and initiating conversation with clients and consumers.
    • High-energy, enthusiastic personality.
    • Ability to work well in a team environment under minimal supervision.
    • Travel to in-field customer service campaigns throughout the Fort Wayne area with promotional materials will be a role requirement.  Access to reliable transportation strongly preferred.

    This is an entry level opportunity, so If you’re 18 years or older, apply today!

    Updated 01/17/2019

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