Call Center Agent - Hospitality

We handle inbound reservation and group calls for the Department of Defense and Commercial Hotel companies.

REWARDS:

GREAT PAY! Elite Call center pay, above the average call center rates!

Great family-oriented atmosphere.
Full training available.

REQUIREMENTS:

MUST HAVE PRIOR HOTEL OR CALL CENTER EXPERIENCE

MUST be able to work flexible schedule from 6a - 11p, 7 days a week.

Your performance dictates your schedule within these hours. Shift Bid for your desired schedule.

+1 years hotel or travel related industry or call center
Excellent customer service skills
Knowledge of Microsoft products – Word, Excel • Knowledge of web based products
Excellent oral and written skills
Goal oriented
Able to obtain Security Clearance
Be energetic
Be friendly
Be Customer Service Oriented

Responsibilities:

• Take inbound calls to make a reservation on either a military base location or offsite location.

• Answer questions and provide information for callers in regards to location, directions, amenities and services provided to them.

• Assist callers with questions and concerns on existing reservations and or cancelations. • Coordinate rooming lists for group point of contact.

• Deliver exceptional customer service on every call.

• Follow scripts and high end service levels on every interaction with a guest.

• Any projects assigned by management. 

We are looking for high end - high energy people that can provide HIGH QUALITY CUSTOMER SERVICE - and we pay excellent for it!  We are currently looking for part time people with a flexible schedule - AVG hours are between 32 and 40 hours per week.  Apply today!  We are looking ASAP! This position is temporary/seasonal with the option of becoming permanent based on agents performance. Temporary position from Jan-Sep.

MUST HAVE PRIOR HOTEL EXPERIENCE AND OR CALL CENTER EXPERIENCE 

• applications without hotel or call center experience will not be considered.

Company Description:

Immersion Hospitality, Inc. (IHI) was created by experienced industry professionals as a result of the collaboration efforts of the many. The company was started in order to break free from corporate constraints to allow us to do what we KNOW needs to be done without the pressures of rapid growth, greed or answering to anyone other than the customers that we serve.
We learned early on that diligently serving our customers is what's responsible for their growth and success. We believe operations can flourish by seizing individuals who embrace and thrive on inspired thought. The bottom line is, without customers no company can stay in business and the leadership guiding the successful IHI vow never takes our eyes off of what makes us most effective: We are customer driven, flexible and are working to set the trends as opposed to following the leaders. We will never forget that we work for and answer directly to you, our valued customer or prospect and we will always keep your advocacy in mind for any project you may need us to accomplish on your behalf.
We boast an excitement for the cutting edge (R&D), a passion for the industry itself (professional services and project management) and a desire to be heard across all channels (internet updates and speaking engagements) and most of all, we are here to inspire great thoughts among individuals and companies who also believe “different” is something to be embraced and not repelled in today’s ever changing marketplace. 
 

Company Description:

Immersion Hospitality, Inc. (IHI) was created by experienced industry professionals as a result of the collaboration efforts of the many. The company was started in order to break free from corporate constraints to allow us to do what we KNOW needs to be done without the pressures of rapid growth, greed or answering to anyone other than the customers that we serve. We learned early on that diligently serving our customers is what's responsible for their growth and success. We believe operations can flourish by seizing individuals who embrace and thrive on inspired thought. The bottom line is, without customers no company can stay in business and the leadership guiding the successful IHI vow never takes our eyes off of what makes us most effective: We are customer driven, flexible and are working to set the trends as opposed to following the leaders. We will never forget that we work for and answer directly to you, our valued customer or prospect and we will always keep your advocacy in mind for any project you may need us to accomplish on your behalf. We boast an excitement for the cutting edge (R&D), a passion for the industry itself (professional services and project management) and a desire to be heard across all channels (internet updates and speaking engagements) and most of all, we are here to inspire great thoughts among individuals and companies who also believe “different” is something to be embraced and not repelled in today’s ever changing marketplace.