• Benefits, Associate II

    ConduentTempe, AZ

    Job #577092837

  • Requisition ID: 18001656
    Primary Location:United States-Arizona-Tempe
    Category:Benefits Description

    Conduent is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Conduent offers business process outsourcing, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Conduent supplies for graphic communication and office printing environments of any size. Conduent serves clients in more than 160 countries. For more information, visit ~~~, ~~~, ~~~ or ~~~/businessservices.



    Permanent Full Time Benefits, Associate II

    Do you enjoy helping others? We want to hear from you!


    Currently, we are seeking excellent Benefits, Associate II to join our team at 2900 S. Diablo Way, Suite 160, Tempe, AZ 85282. This position is a call center position assisting people with inquiries regarding their Health and Welfare benefits. Ideal candidate is someone who is dependable, analytical, adheres to company/call center policies, researches information before going to the Technical Analyst for assistance, ability to communicate professionally with each client interaction & diffuse irate callers, timely manage his/her workbox, and adheres to assigned schedule and established departmental metrics (ACW, Unscheduled Aux time, etc.); can sit for periods of time. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.


    Job Specifics:

    •Shifts will be scheduled during our normal business operating hours anytime between 5:00 AM - 9:00 PM Monday - Friday (No Weekends)Applicants must have open availability to work any hours scheduled during operating hours!

    Job Description:

    As aBenefits, Associate II working in a call center environment, you will be workingto support customers with their medical benefits accounts.

    Your responsibilities will include, but are not limited to the following:

    •Ability to navigate through multiple computer applications with speed and accuracy.

    •Ability to work with customers to resolve inquiries.

    •Provide troubleshooting assistance to customers.

    •Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

    •Maintain a high level of world class customer service/professionalism to a wide range of customers.

    •Recommend products that best suit the customer.

    •Ability to read and interpret documents.

    Travel:No
    Job Type:Experienced
    Organization:Commercial Sector

    Company Description:

    Advancing the Everyday

    From managing transit systems to promoting new ways to access healthcare, we play a role in the daily lives of people across the globe.

    Conduent is more than just the world's largest business process services company. We're changing the way businesses and governments interact with their citizens, customers and employees, every single day.

    At Conduent, you'll find unique opportunities to work for some of the world's biggest brands: accelerating employee training and career development for Hertz, ensuring customers enjoy more quality time on the open ocean with Royal Caribbean, unlocking efficiencies through digital transformation with Procter & Gamble. Thanks to our many talented employees, we're modernizing the constituent experience-and moving the world forward.

    Updated 02/20/2018

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