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For your reference, we have included the original job posting below.
Travel Agent Service Specialist (500 Club)
Job Number:
37678375
Company Name:
The Mark Travel Corporation
Job Location:
Milwaukee, WI US
Job Category:
Customer Service
Travel Agent Service Specialist (500 Club)
Travel Agent Service Specialist (500 Club)
Location: Milwaukee, WI Last Updated: 09/27/2011
Job Description:
La Macchia Enterprises is growing and looking for talented Customer Care Travel Agent Service Specialists. The enterprise includes The Mark Travel Corporation, Trisept Solutions, and multiple strategic business units. Funjet Vacations is one of our brands.
Join a team of 1,200 employees, headquartered in Milwaukee, with office locations in London, Las Vegas and Orlando. We are looking to hire only the most talented Customer Care Travel Agent Service Specialists. For more information visit .
Our partners include seven of the top ten airlines, as well as tour operators, theme parks, hoteliers and travel agencies.
The Customer Care Travel Agent Service Specialist role is responsible to resolve complex reservation issues promptly to capture the sale to exceed expectations build confidence and retain customers. The purpose is to grow market share and increase profitability by developing a one to one relationship with Funjet's highest producing travel agents.
* Actively sell and service vacation packages, up sell all components of the package.
* Exceed our travel agent's service expectations and build confidence as a single empowered point of contact
* Handle all available communication channels i.e. phone, e-mail, chat, instant messaging
* Align to regional sales structure to support regional accounts
* Provide feedback on issues impacting delivery of end-to-end service
* Proactive communication delivering Funjet brand objectives, promotions and various programs
EXPERIENCE REQUIREMENTS:
* High school diploma or general education degree (GED); or at least one year related experience and/or training; or equivalent combination of education and experience
* Travel industry knowledge or experience
* Customer Service Experience
* Experience in VAX VacationAccess
* Sales - Knowledge of principles and methods for selling products and services including sales techniques and sales control systems.
* Complex Problem-solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
* Negotiation - Bringing others together and trying to reconcile differences.
* Persuasion - Persuading others to change their minds or behavior.
* Judgment and Decision-Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
* Learning from Past Experience - Understanding the implications of new information for both current and future problem-solving and decision-making
* Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
* Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
* Time Management - managing one's own time and time of others.
* Troubleshooting - Determining causes or operating errors and deciding what to do about them.
* Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
* Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions.
* Number Comprehension - The ability to add, subtract, multiply or divide quickly and correctly
* Oral Communication - The ability to listen, understand, and communicate information and ideas in speaking so others will understand.
* Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
* Selective Attention and Multitasking - The ability to concentrate on a task over a period of time without being distracted or the ability to shift back and forth between two or more activities
* Written Communication - The ability to read, understand and communicate ideas in writing
* Ability to sit for long periods of time. Weekend hours a possibility.
Keywords:
* Customer Service Specialist
* Customer Support Specialist
* Customer Service Representative
* Support Specialist
* Regional Account Support Specialist
BENEFITS AT A GLANCE:
* Medical Insurance
* Dental Insurance
* Vision Insurance
* Short Term Disability
* Life Insurance
* Flexible Spending Account
* 401(k) Employer match!
* Vacation and Holiday Time Off
* Tuition Reimbursement
* Travel Opportunities
* Work with a team of committed individuals
* Team Member Referral Program
* Wellness Program - The Mark Travel Corporation received the Gold Well Workplace Award for 2009.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a tobacco free workplace and perform pre-employment background checks.
