Technical Support
Please note: Only applicants who provide the required letter detailed below will be considered for this position.
Medical Pharmaceutical Subscription-based Publishing
Here is a dream position for a person who has proven success as a Technician and wants a big responsibility with a solid international medical/pharmaceutical publisher. Therapeutic Research Center is a very stable company with a 25-year track record of success and growth. The staff produces exceptionally high-quality products that are in high demand by physicians, pharmacists, hospitals, medical schools, pharmacies and consumers. The Center is fully accredited by the American Council on Continuing Medical Education, American College of Emergency Physicians, American Academy of Family Physicians, Accreditation Council on Pharmaceutical Education and others to provide continuing medical education credits. Therapeutic Research is located in the upscale Brookside Business Park in Stockton CA, one half hour South of Sacramento. The new Technician will work full-time in our Stockton, CA office (we are not looking for telecommuters right now). The culture is very comfortable, yet professional with a strong emphasis on results. We get things done, and value working with persons who share our zest for high-quality, highly productive, results oriented work. We are energetic, entrepreneurial, creative, and detail-oriented. We take pride in our work and get reward out of providing top-notch service to our clients and meeting our goals. It is also a fun place to work. You will get a friendly group of co-workers. There are free goodies offered often enough to threaten any diet, and your birthday will not pass by without some surprise. Bottom line, it is a great team with great products that make a positive difference in the world!
The Technician will provide technical support to both internal and remotely based employees in order to resolve desktop, laptop and printer related issues. This individual will be expected to troubleshoot, diagnose and resolve hardware and software issues, network connectivity problems, and remote access troubles. The Technician will also provide technical support for our LIVE online presentations. The ideal candidate will be capable of delivering excellent customer service combined with technical and operational aptitude. Customer service is paramount for this position.
Requirements:
Roles and Responsibilities: - Desktop user support; be present and available to provide technical assistance to approximately 60 employees, some remotely based. - Assist in LIVE online presentations. Set up equipment, webinar software, and assist customers with problems connecting. Must be onsite for presentations during some evening and weekend hours. - Perform routine maintenance on printers and other equipment. - Provide email and telephone support for subscribers that use our websites and PDA software. - Escalate more complex issues to appropriate IT staff as necessary. Education and Experience Required: - BS in Computer Information Systems or related field. - Three years of technical/help desk support role. - Knowledge of common operating systems and software applications. - Knowledge of hardware installations, modifications and repair. - Knowledge of networking protocols and setup. - Friendly presence and helpful attitude; good interpersonal skills a must. - Ability to provide technical support over the phone; good phone skills, professional demeanor. - Must be highly responsive with ability to quickly complete tasks and turn-around requests - Good problem solving skills; ability to visualize a problem and think abstractly to solve it. If you are ready and able to learn a lot, contribute to a successful team, and meet goals, this could be a great position for you.
We look forward to providing outstanding candidates with a salary that is commensurate with experience and performance, paid holidays, vacation, medical coverage, and 401K.
To explore whether you've got what it takes to join this outstanding company, IT IS IMPORTANT THAT YOU FOLLOW THESE INSTRUCTIONS PRECISELY TO BE CONSIDERED. Please submit your resume and a letter. In your letter discuss your prior experiences and why you moved on from each. Describe a new position that would be ideal for you, including what type of work you like to do, your ideal environment, reporting structure, and other matters that are important to you.
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