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JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities: KEY ...
JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities: KEY ...
Ultimate Staffing Services specializes in the temporary, temporarytohire, and direct hire placement of clerical, administrative, call center, and light industrial ...
For your reference, we have included the original job posting below.
Technical Support Representative
Job Number:
26879503
Company Name:
Confidential Company
Job Location:
Austin, TX US
Job Category:
Customer Service
Technical Support Representative
About LibreDigital: LibreDigital has strong leadership and a fast-paced, challenging and exciting culture. We are highly innovative and passionately driven to continue creating bleeding-edge technologies to help change the way that people read. For more information, visit Twitter: @LibreDigital. About the Role: Want to be part of the digital media revolution? Want to participate in changing the way people read/consume content? We are seeking to hire a full-time, experienced Customer/Technical Support Representative to provide technical customer support to our valued customers, both business and consumer. Duties and Responsibilities: Assist customers with subscription and billing inquiries, as well as transactions. Provide Level 1 and Level 2 support for websites, software and services Required Skills and Experience: 2 or more years of customer support experience including website, web-based software and ecommerce support. Outstanding customer service and communication skills Willingness to learn and adapt to new technologies The ability to multi-task in a fast-paced, dynamic environment Proficiency in Microsoft Office and Light Programming skills in HTML Operating system support experience- Windows XP, Windows Vista, Windows 7, Mac OSX Web browser support experience- Internet Explorer, Firefox, Safari Handheld device knowledge a plus- Apple iPad, iPhone, Droid, Amazon Kindle, Sony Reader Excellent communication and presentation skills Exceptional problem solving and analytical skills demonstrating the ability to understand key business drivers and offer workable solutions. Self-starter with strong time management, organization and interpersonal skills. Preferred Skills and Experience: eBook tech support experience, including Adobe Content Server 4 Programming skills: Perl, XML Database knowledge: MySQL, Oracle, SQL Server, script writing experience Qualified applicants, please send your resume and job specific cover letter to [click on "Apply Online" button]. Location: Austin, TX Principals only. Recruiters, please don't contact this job poster. Category: Customer Service & Support
