We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 40,758 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in US
About Us What does it mean to be a part of Intermountain Healthcare? It means that the quest for clinical excellence is not just a goal, but a given. It means ...
Senior Network Engineer Responsible for configuration, maintenance, monitoring, and support of company s network. Provides technical engineering and best practices ...
Are you innovative, creative and willing to take charge? OSRAM Sylvania, one of the worlds largest lighting companies has a need for a Senior/Principal Optical ...
UI Developer This excellent opportunity at Acorn Media Group, a growing, international B2B & B2C media/direct marketing business. You must be passionate about ...
EPB has an immediate opening for a Network Engineer. The main responsibilities of the Network Engineer in the Network Operations Department are to monitor and ...
Buffalo Grove, IL Req ID 50100BR Business Title Principal Engineer Business Medical Products SubBusiness Supply Chain Country US State/Province Illinois Location ...
Buffalo Grove, IL Req ID 50102BR Business Title Principal Engineer SW Systems Business Medical Products SubBusiness Supply Chain Country US State/Province ...
Deerfield, IL Req ID 50264BR Business Title Technical Consultant Business Global Information Technology SubBusiness BioScience IT Country US State/Province ...
Please note: Only applicants who provide the required letter detailed below will be considered for this position. Medical Pharmaceutical Subscriptionbased ...
PLEASE NOTE: ONLY THOSE APPLICANTS WHO PROVIDE THE REQUIRED LETTER DETAILED BELOW WILL BE CONSIDERED FOR THIS POSITION. Lead QA Tester / Test Engineer Medical ...
For your reference, we have included the original job posting below.
Technical Support Engineer
Job Number:
23581826
Company Name:
McAfee
Job Location:
US
Job Category:
Information Technology
Technical Support Engineer
Title: Technical Support Engineer Location: NA-GA McAfee®is the world's largest dedicated security technology company. McAfee delivers proactive and proven solutions and services that secure systems and networks around the world, allowing users to browse and shop the web securely. With our unmatched security expertise and commitment to innovation, McAfee helps home users, businesses, the public sector and service providers to comply with regulations, protect data, prevent disruptions, identify vulnerabilities, and continuously monitor and improve their security. Our products are unique in how they work together to make security affordable and manageable. These days, the threats are tougher, and the perpetrators are trickier. But as we have for more than 20 years, McAfee delivers superior protection that is trusted by millions of people. Technical Support Engineer Position Location: Alpharetta, GA Responsibilities * Supporting our entire McAfee Secure customer base through a variety of mediums * Provide proactive and reactive assistance to all external customers * Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues * Ensure that all of the required files are gathered and available prior to escalating an issue to our Tier II team * Establishing effective lines of communication with our Tier II team and management to ensure cases are flagged that require immediate attention * Log all issues into MAX, updating activities to cases, and escalate cases * Perform duties as assigned by management * Provide proactive assistance to your specific product * Trouble-shoot/qualify cases before escalating into Tier-II * Record and document all issues related to customers both internal and external * Conference call availability to resolve product issues * Log all testing, troubleshooting and research done in process of resolution * Responsible for Customer and Internal Updates * Produce articles for submission into the current knowledgebase * Maintain a high level of knowledge and professionalism * Creation of product troubleshooting guides to assist support teams * Provide effective and timely communication to support teams * Document issues within the call tracking system * Maintain a current level of knowledge on McAfee products and new vulnerabilities and/or threats * Be available and accessible to fellow co-workers * Maintain a friendly, open, approachable, positive attitude * BS Degree in Computer Science or related technical field * Understanding of Operating Systems such as Unix, Linux and Windows * Understanding of Firewalls, Intrusion detection system (IDS), Intrusion prevention systems (IPS) * Strong problem solving skills * Basic level knowledge of security and information gathering tools like nmap, nessus, nslookup, traceroute, hping, wireshark, tcpdump, netcat, netstat, nbtstat, ete * Basic Vulnerability and Threat analysis skills preferred * Basic experience with programming/scripting (PERL, JAVA, C, C , SQL and DB2) is desirable * Working knowledge with MS SQL, Routing protocols (TCP / IP, OSPF etc.,) HTML, ATM, Token Ring, ISDN, and Ethernet * At least 1 year of experience in customer care/customer support * Ability to multi-task and prioritize job requirements * Effective problem resolution * Ability to communicate at multiple levels with customers (i.e. technical / management) * Excellent at providing positive customer service * Advanced writing and verbal skills * Ability to support multiple products simultaneously * Self-motivated (takes initiative) * Network or security related certifications such as CISSP, CISA, CISM, or CCNP highly desirable We offer a full range of competitive benefits to our full-time employees. Our extensive plan includes company paid Medical, Dental, and Vision coverage, Paid Time Off, paid Holidays, Stock Options, Flexible Spending Account, Educational Assistance Program, 401(k), ESPP and more! Please visit us @ or apply online @ />McAfee Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. McAfee Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
