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For your reference, we have included the original job posting below.
Technical Support Engineer
Job Number:
25359732
Company Name:
Red Hat
Job Location:
Pune,, PUNE
Job Category:
Information Technology
Technical Support Engineer
Job Code: IRC48145 Division: Red Hat Location: Pune, - IN Travel Involved: 0-10% Job Type: Full Time Job Level: 2+ years experience Education: Bachelors Degree or Equivalent Category: Support
Position Summary: The Role:
Red Hat is seeking a Technical Support Engineer in Pune, India.
Primary Responsibilities:
- Responsible for answering web and phone based inquiries from customers regarding company software. - Analyzes problems with non-functioning software to identify problem areas and recommend corrective action. - Recommends solutions to customer questions. - Maintains a log of problems so that recurring problems can be reported to product development. - Uses professional concepts; applies company policies and procedures to resolve a variety of issues. - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. - Exercises judgment within defined procedures and practices to determine appropriate action. - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Required Skills & Experience:
- Should have at least 2 years of system administration experience on Linux/Unix. - Should be well versed with OS internals, Scripting (Bash/Perl), Networking, Security/firewalls and kernels. - Experience with enterprise storage solutions like SAN & NAS, Clustering, and development tools like gcc/gdb would be a plus. - Well developed writing and English speaking skills. - Deep understanding of Linux/Unix and Open Source - Conveys information concisely and clearly to all levels of client. - Understanding of Operating Systems especially Linux, programming languages and Software Engineering. - Degree preferably in a scientific, technical or Computer Science. - Preference would be given to candidates who have worked on support role. - Active participation in LUGs (Linux Unix Groups) and Open Source Projects will be an added advantage - Should be comfortable working in Shifts.
