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For your reference, we have included the original job posting below.
Technical Support Engineer
Job Number:
20206804
Company Name:
Hewlett-Packard Company
Job Location:
Bangalore, IN
Job Categories:
Information Technology Engineering & Architecture
Technical Support Engineer
Title: Technical Support Engineer Location: India-Bangalore business environment The world has changed. Again. Not so long ago we provided information for business. Today information is the business. hp services is uniquely positioned to help customers transform their businesses and get measurably more from their IT investments. We're here for our customers. Putting them first makes us foremost. We don't exist without them. Our service and support organization works hard at making life easy. Answering queries. Keeping in touch. Sorting out problems. Letting customers know they're valued. And making sure all the other parts of our business understand what customers are thinking. That way we're always a step ahead. Customers drive our business. And the people who keep us in touch drive our success. job description Customer care technicians take calls from customers and initiate the right response to them, positively and professionally. Dealing with a wide range of products and using a powerful information database, you'll provide remote solutions to problems, increasing in complexity along with your experience level. You'll ask questions, probe problems, double-check what has and has not been done, and explain what to do in such a way that non-technical users can understand what action to take. Good knowledge of computer fundamentals (OS, Networking, MS office applications) Troubleshooting Hardware/Networking related queries of our global clients through Phone Good English written and verbal communication Willing to work in night shifts Exp: 6 Months to 18 Months Technical Support Experience Education: 10 2 3 or BE in any stream (pref. Computer Science) Technical Certification like MCSE or CCNA would be an added advantage Work Location: Bangalore
