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For your reference, we have included the original job posting below.
Sr. Customer Service Representative
Job Number:
43065954
Company Name:
Apria Healthcare
Job Location:
Henderson, NV US
Job Category:
Customer Service
Sr. Customer Service Representative
Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at .
Responds to telephone inquiries and orders from home care patients and referral sources.
Provides information on equipment, supplies and services.
Usually handles the most complex telephone orders from patients and referral sources.
Assists walk-in patients with the selection of equipment, supplies and services.
Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
Ensures deliveries and set-ups can be arranged in a timely manner.
Processes telephone orders by preparing patient paperwork. In Level 1 and 2 branches, confirms insurance and/or other method of payment and obtains authorization.
Ensures all necessary paperwork is processed in an accurate manner to facilitate data entry, billing and delivery of the order placed following Apria's policies and procedures and ""best practices"".
Performs data entry. Within infusion branches, may be responsible for contacting patients for refills and monitoring patient supply levels.
Accurately maintains files of all patient account profile information and referral source data.
Complies with and adheres to all regulatory compliance areas, policies and procedures and ""best practices"".
Coaches and organizes work assignments.
Ensures work is performed accurately and efficiently.
Assists less experienced customer service representatives.
Resolves patient complaints by identifying problems and coordinating appropriate corrective action.
Performs other related duties as directed by supervisor.
Qualifications:
Education or experience equivalent to a high school diploma is required.
At least three years related experience is required.
Successful completion of Apria Healthcare's Customer Service Certification Program.
Apria Healthcare (or Coram Healthcare ) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V
