Services ManagerRequisition Number 11-1925
Post Date 12/1/2011
Title Services Manager
Job Type Full Time
City Middletown
State NY
Description
Safelite AutoGlass, a member of the Safelite Group family of retail auto glass companies, is the nation's leading provider of auto glass repair and replacement services. As our company continues to experience growth and development, we are searching for people with the skills and passion for success to help us reach our goal of becoming the natural choice for vehicle glass repair and replacement services in the United States. Take a look - we think you'll like what you see!
Safelite AutoGlassis looking for a Services Manager to join our team! This position supports all service functions within a facility, including insurance, cash, commercial, wholesale, repair, dispatch, confirmation calls, invoicing, cash management, pricing, and all other miscellaneous service activities that occur at a facility. It works with the General Manager to develop strategic plans for the services group and has direct accountability for the day-to-day service responsibilities, including scheduling, training, communications, and reporting.
Responsibilities
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Performs the scheduling and planning of all service activities in a facility
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Staffs, trains, motivates, and develops all Service Associates in a facility
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Provides customer service by responding quickly to technician and customer requests, communications, and complaints
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Encourages the accomplishment of contributing key performance indicators (KPIs) for service objectives and monitors progress toward these goals
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Communicates with the Service Associates to keep them abreast of the latest information on new products and services, standards, scheduling, and systems
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Serves as the local liaison to the Corporate Help Desk to report, investigate, track, and resolve customer and technical problems quickly
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Works with the Technician Managers, Supervisors, Leads, and General Manager to ensure the appropriate level of services support
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Audits market adherence to the company's service operations and policies and processes, and makes recommendations for improvement
Requirements
Qualifications
* Associate's degree in Business Administration or equivalent work experience required.
* Three to five years of telephone operations or business administration required.
* Knowledge of customer service and administrative protocols.
* Ability to adjust and respond to a fast-paced operation, manage people, and schedule workforce in order to effectively manage daily store volume.
* Skill in telephone operations, business administration, and excellent verbal communication.
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