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Requisition Number 120005 Post Date 1/2/2012 Title Technician Job Type Full Time City Santa Maria State CA Description POWER UP YOUR CAREER with Safelite Group ...
For your reference, we have included the original job posting below.
Service Technician
Job Number:
25719248
Company Name:
Confidential Company
Job Location:
Santa Maria, CA US
Job Category:
Customer Service
Service Technician
The Service Technician uses sales, service and educational skills to ensure safe delivery, setup and use of equipment, and maintain the quality provider image for the company in the community. *The Service Technician reports to the Manager and/or the Operations Manager. 1. Comply with all applicable policies and procedures. 2. Develop and maintain working knowledge of (i) current HME products and services offered by the Branch and (ii) all applicable governmental regulations. 3. Manage his/her territory to reach service goals and deliver equipment and oxygen as required in accordance with industry standards and applicable governmental regulations including U.S. Department of Transportation (DOT) and U.S. Food and Drug Administration (FDA) guidelines. 4. Educate patients in proper use and care of respiratory and HME equipment in a home setting. 5. Complete written patient visit reports following setup and follow-up visits as required. 6. Assist in resolving patient equipment problems under emergency conditions. 7. Process all orders in a timely, accurate manner. 8. Promote services and products to referral sources in the community as appropriate. 9. Develop basic reimbursement knowledge and completely document all information necessary to ensure reimbursement for all appropriate equipment, products and services. 10. Develop technical knowledge, as appropriate, of the HME or respiratory products and services provided by the company. 11. Assist with implementation of quality improvement program to meet the company and CHAP standards. 12. Maintain home oxygen systems through regularly scheduled visits to patient. 13. Deliver and setup required equipment in the patient's residence. 14. Assume on-call responsibilities during non-business hours in accordance with the policy for it. 15. Perform routine preventive maintenance and simple repairs on equipment as required in accordance with the policies. 16. Report equipment hazards and/or product incidents as required in accordance with policies and procedures. Minimum Qualifications: 1. Possess high school diploma. 2. Must obtain the necessary driver's license and applicable medical certification card. 3. Must possess good driving record. 4. Previous experience or successful completion of factory training seminar for home medical equipment preferred. E-mail resume to [click on "Apply Online" button] Location: Templeton, CA Compensation: competitive! Principals only. Recruiters, please don't contact this job poster. Category: Customer Service & Support
