Service & Field Operations LeaderJob Number 1487581
Business GE Transportation
Business Segment Transportation
About Us GE is planning for tomorrow. Where will you be?For more than 125 years, GE has been respected for its performance and innovative spirit. GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems. Looking for a challenge where your experience is valued?Come see what you can achieve as a leader with GE Transportation!
Posted Position Title Service & Field Operations Leader
Career Level Experienced
Function Services
Function Segment Field Services
Location United States
U.S. State, China or Canada Provinces New York
City Schenectady
Postal Code 12345-6000
Relocation Assistance Yes
Role Summary/Purpose The Energy Storage Service & Field Operations Leader will manage field and factory warranty support and execute the Energy Storage service strategy.
Essential Responsibilities
* Define and lead global technical support and service delivery, which continuously surpasses customer expectations, including field support, customer training, maintenance planning, spare parts tooling, advice on operation, seminars, and symposiums
* Define operating metrics, methods and procedures, and support tools
* Develop an effective working relationship with the customer, ensuring frequent communication, early identification of service issues, and timely resolution of those issues
* Drive technical communication of Root Cause Analysis (RCA) and implementation of corrective actions for that customer
* Establish and drive operating mechanisms between Quality and Technology to complete rigorous Root Cause Analysis (RCA) of field issues, implementation of corrective actions, and communication back to the customer
* Provide timely and effective warranty management and administration services
* Lead engagements with senior customer leaders
* Drive field services fulfillment excellence, productivity, and LEAN processes
* Work with Product Management, Engineering, and Cost Improvement to enhance product reliability and serviceability
* Assist commercial team on customer strategy
* Recruit Field Staff and manage the application and interviewing processes
* Implement safety policy instructions, conduct fieldwork in compliance with OSHA and applicable regulations, and encourage good employee safety practices
* Provide formal internal status updates to Energy Storage and Transportation leadership
* Ensure operational excellence in the areas of integrity, controllership, and compliance
Qualifications/Requirements
* Bachelor's Degree of Science in Engineering OR a High School Diploma / GED with a minimum of 10 years of professional work experience
* Minimum of 8 years of commercial / services experience in Telecommunications, Datacenters, Electric Utilities, and / or Lift Trucks
ELIGIBILITY REQUIREMENTS:
* Willingness and ability to travel 25% to customer sites domestically and internationally
Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics
* Master's in Business Administration
* Minimum of 3 years of heavy industrial, business-to-business experience
* Six Sigma (GE Employees only) or equivalent problem solving expertise
* Previous experience in the renewable energy, energy storage, UPS, and/or a drive train-related industry
* Fluent in one or more of the following languages: Chinese, Hindi, German, and / or Spanish
* Demonstrated excellence in customer service, having earned a high level of respect with customers, peers and management in previous roles
* Proven track record of establishing a vision and strategy, and executing business plans
* Demonstrated leadership skills in a cross-functional environment
* Demonstrated accomplishments in customer-focused problem solving
* Exceptional Clear Thinking growth trait, willing to accept total accountability for program execution
* Self-directed, highly detail-oriented, organized, and flexible
* Strong oral and written communication skills
* Accomplishments that reflect leadership, teamwork, integrity, and accountability
Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We're passionate about making life better with new ideas and technologies. We're diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.
GE Transportation is a global technology leader and supplier to the railroad, marine, drilling, wind and mining industries. We provide freight & passenger locomotives, railway signaling and communications systems, information technology solutions, marine engines, motorized drive systems for mining trucks and drills, high-quality replacement parts and value added services. With sales in excess of $4.5 billion, GE Transportation is headquartered in Erie, PA, and employs approximately 10,000 employees rn more about GE Transportation today!
For more than 100 years, GE Transportation has been passionately committed to innovations that make the world a better place. Durathon battery technology, the latest chapter in our proud history, emerged from our focus on energy storage. Sodium battery technology has been in existence for nearly 30 years, but GE's acquisition of Beta R&D in 2007 jump-started its application for mobile and stationary energy storage. This technology represents an important milestone: we truly believe that energy storage will never be the rn more about this exciting new technology!
To stay connected with exciting news and the latest job opportunities from Aviation, Energy and Transportation, follow us on twitter:@geconnections
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