DISH Network is an innovative industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we've been the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners - all those for whom the status quo just isn't enough. Our Fortune 200 Company continues to define the curve in television entertainment. We are always improving and extending our products and delivering greater value to people, including our workforce of 25,000 plus. Come explore the big picture with us!
Come to DISH Network with your high energy and desire to achieve. Here you have the opportunity to become a part of an exciting organization that has the vision to be the leader in changing the way the world communicates by providing innovative technology, quality products, and dynamic services.
The Service Clerk II performs a variety of intermediate administrative and tracking functions. This includes resolving problems, processing requests and/or returns for both internal and external customers.
Maintains predetermined productivity levels for processing customer requests and/or orders.
Interacts with customers regarding returns and/or requests. Completes correspondence with customers.
Compiles and researches information regarding receivers and customer correspondence. Utilizes various research materials such as UPS tracking numbers, serial numbers, memos, etc.
Assists with completing weekly status reports related to overall group productivity.
Follows up with customers/dealers on escalated issues by correcting or handling problems and determines if further elevation is required.
Performs various word processing and spreadsheet tracking responsibilities.
Performs special projects and/or assignments of moderate complexity.
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
