We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 48,380 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Farnborough, Hants
Seeking a Web Application developer with experience developing applications using technologies Java, JSP, Struts, Weblogic, Javascript, HTML, Oracle Design ...
Description Provides radio frequency (RF) and/or Radio Access Network (RAN) design. Designs, plans and oversees installation, maintenance and optimization of ...
Overview: Under minimal direction, identifies, implements and supports new technologies while leveraging the existing infrastructure to provide 24x7 operational ...
DISH Network L.L.C (Nasdaq: DISH), is the nation's third largest payTV provider and the leader in digital television. As a TV entertainment provider, we are ...
DISH Network L.L.C (Nasdaq: DISH), is the nation's third largest payTV provider and the leader in digital television. As a TV entertainment provider, we are ...
Description The candidate shall assist in the development and maintenance of data migration applications and scripts that will provide accessibility and data ...
Description Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked ...
Description Successful candidate will join a mature technical project as a Software Engineer and provide support to a highly visible web project. The SE is ...
As a member of GFO Engineering group, the Senior Engineer position involves the application of electrical engineering principles in the support of new and ongoing ...
Description The Wireless Engineer will use Government Furnished Equipment to sustain a capability to rapidly identify vulnerabilities in specific wireless devices, ...
For your reference, we have included the original job posting below.
Senior Technical Support Engineer
Job Number:
25166889
Company Name:
Red Hat
Job Location:
Farnborough, Hants, FA
Job Category:
Information Technology
Senior Technical Support Engineer
Job Code: IRC48443 Division: Red Hat Location: Farnborough, Hants UK Travel Involved: 0-10% Job Type: Full Time Job Level: 5+ years experience Education: Bachelors Degree or Equivalent Category: IT,Software Engineer,Support
Position Summary:
The Role: Red Hat, Inc. is seeking a very experienced Linux support resource to join its worldwide support organization. This is an opportunity to join one of the fastest growing enterprise software and services companies and the leader of Open Source. Red Hat is a fast-paced, leading edge company that is changing the way software is developed, sold and supported.
This position will assist with highly technical support requests from enterprise customers via the telephone and the Web and maintain a very high level of customer satisfaction. Will also be expected to keep technical and non-technical skills current by participating in training courses and tending to personal development, all while working in a multicultural/multilingual technical team.
Primary Responsibilities:
- Perform initial or secondary investigation and respond to online and phone support requests
- Gathering information for each issue
- Carrying out the necessary research
- Providing analysis to fully understand the issue
- Proposing workarounds if appropriate
- Proposing and discussing fixes, providing advice and educating customers
- Interfacing with engineering, product management and support management when necessary in order to prioritise customers' requests
- Incorporating your findings in Red Hat's knowledge base
Required Skills & Experience:
- 5+ years of commercial Linux experience in the enterprise sector - configuration, troubleshooting, debugging, etc.
- Advanced Linux system administration experience, minimum RHCE level. Self assess your RHCE skills at the following address: htt ps:// Deep theoretical knowledge of networking, UNIX-like services and concepts
- Advanced application debugging knowledge
- Basic kernel debugging and tuning knowledge
- Strong troubleshooting skills and a passion for problem solving and investigation
- Customer focus and service orientation
- Ability to multi-task, prioritize and work under pressure
- Ability to work in process-driven environments as well as in contexts where consultation with colleagues, taking initiative and judgment calls are necessary
- Ability to communicate courteously and effectively with customers, third party vendors and Red Hat associates
- Previous knowledge of support systems and tools
- Solid understanding of Open Source technologies and technical support environments
- Software development/programming experience is preferred
