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For your reference, we have included the original job posting below.
Representative- Work-At-Home Sales (Full-time)
Job Number:
24321127
Company Name:
HSN
Job Location:
Roanoke, VA US
Job Category:
Customer Service
Representative- Work-At-Home Sales (Full-time)
VA WAH FT Sales Representative-Job Description
Work In Your Pajamas!!!
Since HSN invented "shopping from home," we figured we should lead the way in "working from home." As an HSN Customer Care Representative, you can enjoy both the convenience of home-based employment and the benefits of working for an established, people-oriented employer.
Competitive pay - incentive opportunities - paid training & paid time off - employee discounts - 401K and more!!!
Make someone's day everyday! Assist HSN customers by completing exciting sales transactions, educating customers about HSN products and making people happy. All sales calls are in-bound.
o This position pays $9.50 per hour plus incentives o Paid Training (paid at the rate of $7.25/hour for 8 weeks) o Various shifts are available o Benefits start the 1st of the month following your hire date
Qualifications
Preferred Skills:
o Previous experience in sales or customer service. o Strong PC skills to include: Internet, Microsoft Windows, Outlook, Word and Excel. o Strong detail orientation, follow through, and organizational skills. o Strong communication skills and a desire to make customers happy. o Ability to connect with the customer and bring excitement to the call.
Requirements:
Minimum Requirements: o Must live in the Roanoke Metropolitan Area o Must live within 1 hour driving distance from our facility (zip code 24012) o Preference will be given to qualified candidates within HSN's local calling area.
WAH Technical Requirements:
HARDWARE:
· Windows 7, Windows XP (Service Pack 2 or higher) or Windows Vista (Service Pack 1) Operating System - No MACS · Minimum Processor Type: Intel, AMD Athlon, AMD Duron, Celeron or Pentium III or better with a minimum processor speed of 1 GHZ (1000 MHz) and a minimum RAM of 1 GB for Windows XP and Vista · 500 MB minimum free disk space · Sound Card with Speakers · 17" or larger color monitor capable of displaying a resolution of 1024 X 768 · Mouse and Keyboard (wireless is allowed). If using a laptop computer, you must have a regular desktop mouse connected to the laptop for proper navigation · Headset compatible with your phone and connected to the phone (wireless headset or phone is not permitted)
SOFTWARE:
· Internet Explorer Version 7.0 or higher · The latest updates can be obtained from Microsoft's web site · Anti-Virus protection installed (see the next page for more information)
SERVICES:
Employees are responsible for the quality of their connections. If HSN determines that the quality or consistency of the service is not acceptable, the employee will be required to provide a traditional POTS line (non-IP telephone line) within an allotted timeframe determined by Leadership.
High speed internet connection of 786K or higher (cable modem, DSL or FIOS). No Satellite or Dial Up services.
- AND - Standard telephone service with a wired jack near your computer (wireless equipment for the phone or headset is not currently supported and may not be used.)
- OR - Bundled Services, which include both internet and phone, may be utilized from one of the following providers in your area only: Roanoke, VA: Cox Cable, Verizon, and Comcast (HSN does not approve the use of carriers such as Vonage, Lingo, Skype, packet8, Suddenlink and Embarq at this time.)
Note: Mobile Broadband (various types of wireless high-speed internet access via a portable modem, telephone or other device) is not permitted.
No "Call Waiting" service
No Wireless Routers - Must have a cable connection to the computer
