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Listed below are the top 10 out of 42 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Brooklyn, NY


 
 

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Wireless Generation Inc - Brooklyn, NY US

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To view more listings click here to search Customer Service Jobs in Brooklyn, NY


For your reference, we have included the original job posting below.




Renewals Specialist


Job Number:40737285
Company Name:Wireless Generation Inc
Job Location:Brooklyn, NY US
Job Categories:Customer Service
Sales & Sales Management
Minimum Education:4-Year College Degree


Renewals Specialist

Wireless Generation creates innovative tools, systems and services that help educators teach with excellence. With its solutions, educators can easily apply research-based, proven practices such as frequent progress monitoring and needs diagnosis, data-informed decision-making, differentiated instruction, and professional collaborations across classrooms, grades, and schools. The company has helped educators address and solve some of the most pressing challenges in teaching and learning. Wireless Generation currently serves more than 200,000 educators and three million students.


Renewals Specialist




Job Description: 

The Renewals Specialist identifies and manages accounts up for renewal and works to ensure that the renewal is successfully closed by communicating with key contacts and/or accounts on a consistent basis. The ‘Specialist’ is responsible for following-up with customers to renew license subscriptions using a sales focused and consultative approach. The Renewals Specialist must meet specific/pre-determined targets to ensure goals are met.

Responsibilities of Renewals Specialist:

  • Monitor assigned accounts from Purchase Order to Renewal using our CRM system / spreadsheets, tracking customer renewal status through all points of the renewal process.
  • Communicate with all renewal customers during budget reviews to manage renewal status.
  • Cultivate relationships with renewal customers to ensure their renewal is forthcoming.
  • Identify accounts near expiration and follow up with customers via telephone to determine their renewal status.
  • Communicate with all current accounts after Budget Renewal Letters are sent out in February to ensure status of renewal and verify the correct contact person.
  • Identify accounts that may not renew service and relay necessary information to all appropriate parties in timely manner.

Requirements of Renewals Specialist:

  • BA/BS or equivalent experience preferred.
  • 2+ years or more of work experience in a fast paced corporate environment.
  • Proven ability to work effectively in a team environment.
  • 1+ years CRM or experience is required.
  • Experience with sales and/or renewing contracts preferred.
  • Ability to consistently follow up with customers with strong interpersonal communication skills.
  • Self-motivated, goal and detail-oriented, persistent and dependable with strong probing skills.
  • Computer proficiency in MS Office (Word, Excel, PowerPoint, Outlook), and internet functions.




This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds



Wireless Generation is an Equal Opportunity Employer, M/F/D/V.


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