Quality Control Specialist I
Quality Control Specialist I
Job ID: 2011-1222
Location: US-IN-Indianapolis
Experience (Years): ..
Posted Date: 12/2/2011
Category: Customer Service/Support - All Openings
More information about this job:
Overview:
*This position will be filled in January 2012. Please be aware that you will not be contacted on this position until that time. Thank You*
Contributes to the goals of the Insurance Agency by accurately maintaining the internal statistical and financial records on the agency management system and training employees on the use of the agency management system.
Responsibilities:
Essential Functions Statement(s)
* Electronic interface with represented companies: receiving the daily downloads, processing transactions on the agency management system and researching those that did not process automatically.
* Posting processed transactions to the agency management system daily.
* Processing payments received onto the agency management system and forwarding to Accounting for completion.
* Audit policy applications and information entered into agency management system by sales agents to ensure accuracy.
* Processing of policies, endorsements, cancellations and reinstatements received from the companies to make sure all are on the system accurately.
* Submission and processing of all bond applications/policies.
* Provide training on maneuvering within the agency management system to agency employees.
* Audit commercial policy applications and process the policies issued by the insurance companies.
* Provide backup for mailroom activities including sorting, stamping and distribution of incoming and outgoing mail.
* Other Duties as assigned
Qualifications:
Competency Statement(s)
* Accountability - Ability to accept responsibility and account for his/her actions.
* Adaptability - Ability to adapt to change in the workplace.
* Analytical Skills - Ability to use thinking and reasoning to solve a problem.
* Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
* Communication, Oral - Ability to communicate effectively with others using the spoken word.
* Detail Oriented - Ability to pay attention to the minute details of a project or task.
* Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
* Organized - Possessing the trait of being organized or following a systematic method of performing a task.
* Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
* Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
SKILLS & ABILITIES
Education :Bachelor's degree from four-year college or university; or related insurance experience or training; or an equivalent combination of education and experience.
Experience :Four years related experience or combination of education and experience.
Computer Skills
* Microsoft Office
* Insurance related software
Certificates & Licenses
* Indiana Property and Casualty License
* Valid driver's license
PHYSICAL DEMANDS
Physical Demands
Lift/Carry
Stand
F (Frequently)
Walk
F (Frequently)
Sit
F (Frequently)
Handling / Fingering
F (Frequently)
Reach Outward
F (Frequently)
Reach Above Shoulder
F (Frequently)
Climb
N (Not Applicable)
Crawl
N (Not Applicable)
Squat or Kneel
O (Occasionally)
Bend
O (Occasionally)
10 lbs or less
F (Frequently)
11-20 lbs
O (Occasionally)
21-50 lbs
N (Not Applicable)
51-100 lbs
N (Not Applicable)
Over 100 lbs
N (Not Applicable)
Push/Pull
12 lbs or less
F (Frequently)
13-25 lbs
O (Occasionally)
26-40 lbs
N (Not Applicable)
41-100 lbs
N (Not Applicable)
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
Vision (Near, Distance, Peripheral, Depth Perception)
Sense of Sound (Ability to hear customers and employees)
WORK ENVIRONMENT
This position is in an office environment within a controlled atmosphere building.
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