PBX Operator - On-Call
About Us
What does it mean to be a part of Intermountain Healthcare? It means that the quest for clinical excellence is not just a goal, but a given. It means building an environment where physicians and employees can deliver the best in medicine. And it’s realizing each employee or volunteer is vital to the healing process, because we can only achieve the extraordinary together.
Being a part of Intermountain Healthcare means joining with a world-class team of over 32,000 employees and embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: excellence in the provision of healthcare services to communities in the Intermountain region.
Our patients deserve the best in medicine, and we deliver.
Job Description
This position directs internal and external calls for three Intermountain Healthcare hospital facilities, focusing on quality and customer service, correct evaluation of calls and providing correct information to callers and/or connecting the caller to the appropriate destination. The incumbent will provide information to customers in a helpful and courteous manner at all times. This position facilitates the overall flow of landline communications with hospital resources and employees and customers. This position also requires monitoring of alarm and paging systems which necessitates critical response.
Entry Rate: 9.61
Benefits Eligible: No
Shift Details: This position requires a variable schedule working 8 hour shifts around the clock. Days, Nights, Weekends and Holidays are all required.
Department: Urban South Region PBX
Minimum Requirements
- Excellent customer service and verbal and written communications skills
- Schedule flexibility
- Demonstrated multi-tasking; prioritization; and
- Organizational skills
- Must be able to type at least 30 WPM (words per minute)
- Basic working knowledge of computer software and email systems
- Excellent telephone etiquette
- Courteous and helpful attitude
- Ability to work in a fast pace environment and multi-task
- Ability to work well under extremely stressful situations
Physical Requirements
- Hearing/Listening, Seeing, Clearly Speaking and must be able to sit for long periods of time.
Preferred Qualifications
- Six or more months of telephone customer services experience
- Six or more months experience as a complext telephone operator
Please Note
All positions subject to close without notice
Intermountain Healthcare is an equal opportunity employer M/F/D/V
Additional Details:
Working Hours 0
Primary Work Location Utah Valley Reg MC
