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Listed below are the top 10 out of 669 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Houston, TX
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For your reference, we have included the original job posting below.
Outbound Customer Care Specialist Job
Job Number:
25264723
Company Name:
Affiliated Computer Services
Job Location:
Houston, TX US
Job Category:
Healthcare & Medical
Outbound Customer Care Specialist Job
Affiliated Computer Services, Inc. (ACS) is expertise in action. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
ACS provides healthcare organizations assistance with large-volume accounts receivables (A/R) reduction projects, A/R conversion projects, full business office outsourcing, ongoing self-pay and insurance-extended business office projects, and bad debt projects. We are one of the nation's largest organizations specializing in outsourced healthcare A/R management, and we manage one of the largest acute care self-pay A/R processing centers in the United States.
Our Houston, TX, office has an opportunity for an Outbound Customer Care Specialist with the following preferred qualifications:
- Bilingual (English/Spanish) a plus.
- Healthcare background at a Health Plan (claims processing or customer service), a Hospital or Physician Office (coding, billing, verification, etc.).
- Medical Terminology training.
- Debt collections experience.
- Customer Service in a call center environment.
- Prior Supervisory experience of 8-10 employees preferred.
Duties:
- Using a computerized system, responds to customer inquiries in a call center environment.
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Provide functional medical account expertise to clients and increase base collections.
- Informs customers about services available and assesses customer needs.
- Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
- Prepares standard reports to track workload, response time and quality of input.
- Assists in implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
- Responsible for the timely reporting, escalation and resolution of day-to-day operational problems, account resolution and collections.
- Coordinates Call Center Operations service delivery activities with assigned internal clients.
- Develops and maintains quantitative measures and performance metrics.
- All other duties as assigned.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@.
