Lead Customer Service Engineer

Lead Customer Service Engineer

Job Number 1491873
Business GE Energy
Business Segment Energy - Energy Management
About Us GE is planning for tomorrow. Where will you be?For more than 125 years, GE has been respected for its performance and innovative spirit. GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems. Working for GE Energy is exciting & challenging.Come see what you are missing!
Posted Position Title Lead Customer Service Engineer
Career Level Experienced
Function Services
Function Segment Field Services
Location United States
U.S. State, China or Canada Provinces New Jersey
City North Bergen
Postal Code 07047-3221
Relocation Assistance Yes
Role Summary/Purpose The Lead Customer Service Engineer demonstrates leadership in communicating business goals, programs and processes for an area or business segment. In this role, you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short - term and some long - term business goals. In this role, you will:
Essential Responsibilities
* Be responsible for managing 6 to 8 local field engineers

* Provide local business ownership in assigned areas

* Provide and direct the performance of quality field engineering services to all (internal and external) employees in assigned areas

* Aggressively promote services sales to grow business in the area

* Assist with proposals, including market intelligence on pricing, work
* scope, terms and conditions

* Participate in business planning including budgeting, staffing, forecasting and cost control

* Establish and maintain business relationships with area customers, pole sales resources and other GE businesses to enhance position in marketplace

* Assist in individual development of assigned personnel through coaching, counseling, training assignments and business exposure

* Perform field engineering service work to properly serve the local customers

* Provide the leadership to balance customer service satisfaction

* Develop and capture technical problem solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries

* Provide front
* line technical response to inquiries received by the customer response center, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations

* Identify product failures and assist in identifying possible root causes

* Manage communication among internal organizations and customer personnel to ensure effective product support and customer satisfaction

* Distribute information on customer issues so that all members of customer support team share common understanding and objectives
Qualifications/Requirements
* Bachelor's Degree from an accredited university or college (or a High School Diploma / GED with minimum of 5 years of experience in a support or field engineering position)

* Minimum 3 of years of experience in a field engineering role

* Minimum of 1 year of experience in a leadership role
ELIGIBILITY REQUIREMENTS:

* Ability and willingness to travel up to 60% of the time (domestically and internationally) as required

* Must have or be able to obtain and maintain a valid passport and driver's license

* Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics
* Bachelor's Degree in Electrical Engineering

* Strong oral and written communication skills

* Strong interpersonal and leadership skills

* Strong project management skills

* PC proficiency

* Team leader in a dynamic, energetic and proactive environment

* Six Sigma training (GE employees only)

* Field Engineering Program Graduate (GE employees only)

* Desire background in Power Delivery equipment

* Project Manager experience
Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We're passionate about making life better with new ideas and technologies. We're diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team.
GE Energy is one of the world's leading suppliers of power generation and energy delivery technologies in all areas of the energy industry including coal, oil, natural gas and nuclear energy as well as with renewable resources such as water, wind, solar and alternative fuels.www.ge-energy.com
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