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For your reference, we have included the original job posting below.
Korean technical support engineer-Printer, PC and Notebook
Job Number:
21964860
Company Name:
Hewlett-Packard Company
Job Location:
DaLian, CN
Job Category:
Information Technology
Korean technical support engineer-Printer, PC and Notebook
Title: Korean technical support engineer-Printer, PC and Notebook Location: China- DaLian Job description Customer care technicians take calls from customers and initiate the right response to them, positively and professionally. Dealing with a wide range of products and using a powerful information database, you'll provide remote solutions to problems, increasing in complexity along with your experience level. You'll ask questions, probe problems, double-check what has and has not been done, and explain what to do in such a way that non-technical users can understand what action to take. your profile:
* Completion of Secondary/High School or above * Completion of formal technical training(3 years) preferred * Professional experience in technical areas * Customer service experience * Product-oriented certificates(E) * Broad technology knowledge(Operating systems,Hardware) * Proficiency in Office Technology * Willingness to participate in non-standard working-time models(ft,call availability,etc..) * Accuracy * Clear communication skills * Ability to work independently * Confident telephone manner * Initiative * Fluency in Korean with some English