JBoss Support Engineer

JBoss Support Engineer

JBoss Support Engineer

Job ID:8725
Job Category:Software Support
Location:Brno, Czech Republic



Job Summary
Red Hat is seeking skilled Java experts to join our team of Middleware Support Engineers supporting the JBoss Enterprise Middleware Suite. We're adding a mid-level skilled engineer to assist customers with running middleware products, producing code and checking architecture.

As a Middleware Technical Support Engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. This position extends well beyond product support as you will take on the role of trusted partner to our enterprise customers by offering developer-to-developer assistance for JBoss open-source middleware software.

This means you will work closely with senior engineers and developers on fixing & improving code and provide technical solutions to support requests. You'll be encouraged to contribute ideas through participation in an open and collaborative team environment.

This opportunity is a tremendous chance to become part of a fast-paced, leading edge company that is changing the way software is developed, sold and supported.

Specific Duties/Primary Responsibilities:
. Provide front line technical assistance to ensure that our customers get the most out of our JBoss products
. Engage and collaborate with open source developers around the world
. Offer developer-to-developer assistance for the JBoss Enterprise Middleware Suite
. Work alongside in-house developers, suggest fixing & improving code, provide technical solutions and contribute to the JBoss & open source software communities
. Provide guidance to customers over the phone
. Act as an expert for a technology of your choosing within the JBoss Product Suite (EJB, SOAP, Jon, MRG, AS, Grid, Portal, etc)
. Advise customers on JEE architectural design decisions
. Work with other open source projects to help customers integrate their software

We offer:
. 13th salary
. Quarterly bonuses
. Company stock grants (restricted stock units)
. Pension contributions
. 5 weeks of vacation
. Meal tickets
. Training & development programs
. Language courses (English and Czech)
. Work in open source multicultural environment
. Career growth opportunities


Job Requirements
. 2+ years of professional J2EE/JEE platform experience
. Experience with one or several JEE/App Server technologies such as JMS, Web Services, Servlets, JSP, JDBC, Hibernate, Tomcat or Datasources
. Solid knowledge of the J2EE/JEE platform
. Ideally hands-on experience with application server technologies - JBoss/WebSphere/WebLogic
. A solid understanding of Java Programming API's & popular Java frameworks is preferred
. Solid foundation for WebServices
. Work with Service Oriented Architectures would be a plus
. Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation
. An ability and willingness to learn new open source middleware technologies
. Very clear and effective English communication skills
. Ability to communicate courteously and effectively with customers, third party vendors and Red Hat associates
. BS/BA degree in engineering or computer science is preferred; equivalent experience within the enterprise IT sector will also be considered