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For your reference, we have included the original job posting below.
Inbound Customer Care Specialist Job
Job Number:
25221767
Company Name:
Affiliated Computer Services
Job Location:
Houston, TX US
Job Category:
Customer Service
Inbound Customer Care Specialist Job
Affiliated Computer Services, Inc. (ACS) is expertise in action. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Using a computerized system, responds to customer inquiries in a call center environment.
May perform one or more of the following:
* Responds to telephone inquiries and complaints using standard scripts and procedures.
* Gathers information, researches/resolves inquiries and logs customer calls.
* Communicates appropriate options for resolution in a timely manner.
* Informs customers about services available and assesses customer needs.
* Provides functional guidance, training and assistance to lower level staff.
* Provides assistance, training and troubleshooting support to lower level staff.
* Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
* Prepares standard reports to track workload, response time and quality of input.
* Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
* All other duties as assigned.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@.
