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Fraud: Account Security Group Customer Care Professional Job
Job Number:
25618676
Company Name:
American Express
Job Location:
Phoenix, AZ US
Job Category:
Customer Service
Fraud: Account Security Group Customer Care Professional Job
Job Posting Title: Fraud: Account Security Group Customer Care Professional AutoReqId: 129564BR
Responsibilities:
Account Security Group(ASG)Customer Care Professionals are responsible for making a pro-active attempt to identify fraudulent charges via inbound and outbound calls. The Account Security Group is able to quickly confirm fraudulent activity, which enhances the Customer Experience and minimizes the potential loss to American Express. Upon confirmation of fraud the Customer Care Professional is responsible for processing card replacements and setting up fraud cases on billed fraud transactions.
Position is located in the NW Valley at 31st Ave & Beardsley of the 101.
Candidates must be willing to work any 8 hr shift or schedule ranging from 5a-11p Monday - Sunday, 5 days a week.
Candidates must be able to work evenings and weekends on a regular basis. Hours will be based on business needs.
Start date for this class is September 13th
EOE statement: American Express is an Equal Opportunity Employer.
Required Qualifications:
Minimum of two years Customer Service Experience is required.
* Superior oral and written communication skills. * Ability to communicate a difficult messages while using the fraud experience to enhance customer loyalty. * Demonstrated patience and ability to solve customer concerns. - Ability to use good, sound judgment in decision making - Ability to navigate in multiple computer systems while interacting with the customer. * Strong analytical skills and ability to process large amounts of data in a short time frame * Banking or credit experience preferred. * PC proficient
Work Location State/Province: Arizona
Work Location Country: United States
Classification: Full-Time - Regular
Job Function: Customer Service Fraud Operations Call Center Travel Required No
