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For your reference, we have included the original job posting below.
Customer Support Specialist (Sourcing) Job
Job Number:
25280731
Company Name:
Thomson Reuters
Job Location:
Upper Mckinley Bldg, Taguig, P, UPPE
Job Category:
Customer Service
Customer Support Specialist (Sourcing) Job
Customer Support Specialist (Sourcing) (CUS00003245)
Customer Support Specialist (Sourcing)-CUS00003245
Description
Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on < Resolve customer inquiries via phone, email, web chat or other media type as available, in an accurate and timely manner.
Process customer orders
Resolve issues utilizing a complex information system, excellent customer service skills, problem solving skills, thinking/reasoning skills, and a high level of individual discretion to ensure outcomes of customer satisfaction and Thomson Reuters North American Legal division's success.
Accountable for meeting and maintaining established metrics and goals including, but not limited to, Availability, eQuality, Quality, and Productivity.
The Customer Experience group provides customer service to Thomson Reuters North American Legal customers. Thomson Reuters is a global leader in providing essential information to the world's businesses and professionals in Law, Financial Services, Tax & Accounting, Media, Healthcare and Scientific Research.
The teams' objectives are to provide timely, accurate and value-adding Customer Service to all internal, external and potential Customers. These teams are responsible for managing all Customer contact via phone, fax, mail and email, supporting field sales, and timely, efficient and precise processing of requests for all Customer product purchases and subsequent required changes or cancellations to Customer subscriptions.
Qualifications
Four year degree preferred or 2 years post high school education
Previous customer service experience, minimum 2 years
Ability to communicate effectively with customers
Ability to recognize the need for queries to be escalated
Attention to detail
Must be able to communicate at all levels with all constituencies - external/internal customers & senior management
High degree of problem solving (essential)
Excellent phone skills (essential)
Ability to work in a busy environment (essential)
Excellent written skills (essential)
Adaptable and flexible
Initiate change & process improvement
Time management skills (essential)
Go the extra mile to achieve customer satisfaction
Enthusiasm for the job at hand
Team player
Ability to adapt to change
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.
Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.
