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Dealerskins, a division of Dominion Enterprises ( ) and a leader in the automotive industry known for creating dynamic websites for dealerships, is seeking a highly motivated individual to function in the role of a Customer Support Specialist. This position is based in Nashville, TN and serves as the primary point of contact for customer and vendor communications. The individual in this role is responsible for identifying, troubleshooting and resolving customer complaints, assuring appropriate actions are taken to resolve issues and exceeding customer satisfaction in a technical environment. ESSENTIAL DUTIES: Communicate with dealers via phone and email regarding updates or concerns Respond to and interact with vendors and data partners to maintain dealer websites Work in a team setting with other departments to accomplish customer requests Familiarity with email setup and troubleshooting preferred Develop working knowledge of best practices for automotive dealer websites Document customer requests and resolution in a clear and concise manner Maintain a working knowledge of compliance requirements Complete proactive outbound calls Other duties as assigned The ideal candidate will possess the following skills and traits: Ability to interact with technical and non-technical audiences Work independently and in team setting Heightened attention to detail Strong oral and written communication skills Excellent time management and multi-tasking skills Proficient in Microsoft Office and use of the Internet Dependable and responsible Familiarity with design including Photoshop, CSS, and/or HTML a plus High school diploma or general education degree (G.E.D.) required; one to two years related experience and/or training preferred; or equivalent combination of education and experience. We offer a dynamic environment, excellent growth opportunities, competitive earnings and a comprehensive benefits package including a generous 401(k). Dominion Enterprises supports a diverse workforce and is a drug-testing employer. If you have the required skills and seek a challenging growth opportunity, please apply online.
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