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For your reference, we have included the original job posting below.
Customer Support Representative
Job Number:
43812608
Company Name:
EDI Specialists
Job Location:
New York, NY US
Job Category:
Customer Service
Customer Support Representative
Description
We seek a Customer Services Representative to provide quality, daily customer relationship and servicing activities to our new and existing customers. It is a visible position and requires strong technical and customer skills. A high level of proactive problem solving, excellent communication skills and follow-through are necessary for success. This position is based in our New York office.
Responsibilities:
Interacting and managing customer relationships over the phone and through email; this includes troubleshooting, answering questions, and analysis of reported issues. .
Helping users complete transactions on the platform, while understanding their specific buyer – seller relationship requirements
Monitoring transactions and proactively reaching out to customers to assist with completion of their tasks
Monitoring payments and financial account activity for customers.
Communicating with various departments within and our partners to ensure an integrated approach to a client relationship
Administering training to clients on various functions within the system
Generating customer cases using industry standard problem management tools.
Following up on outstanding cases to ensure timely resolutions to ensure an excellent customer service experience
Requirements:
Qualifications:
At least 2-3 years Customer Service experience and/or Operations experience supporting a software application.
Help Desk experience a plus
Strong communication and customer relations skills a must
Must be multilingual in English and Spanish (Italian, French or German skills a plus)
A successful candidate will be detail oriented, analytical, and a strong problem solver
Ability to multitask and work in a deadline/time sensitive environment
Ability to work both independently and in a team environment
Knowledge of supply chain, trade operations or trade sales a plus
Familiarity with accounting and industry practices (LCs, banking, credit), import and export practices, and logistics a plus.
