Newell Rubbermaid is a global marketer of consumer and commercial products that touch the lives of people where they live, work and play. We are committed to building consumer and commercial Brands That Matter TM while leveraging the benefits of being one company: shared expertise, operating efficiencies, and a culture of innovation. Our globally recognized brands include Sharpie, Paper Mate, DYMO, EXPO, Waterman, Parker, Rolodex, IRWIN, LENOX, BernzOmatic, Rubbermaid, Graco, Calphalon, Goody, and Teutonia.
The Customer Service Specialist (CSS) will answer inbound calls from customers, internal personnel, and end-users. These calls may involve order entry, providing order status, and minor product technical support. Responsibilities include account order management, coordination of promotional orders, report preparation, and sales/supply chain support functions for the assigned accounts. This individual will receive and enter orders as well as resolve customer inquiries and complaints in a timely fashion.
The CSS must follow through on all commitments made to customers and ensure accurate and timely processing of all requests asked of customer service.
Proactive actions to communicate potential service issues to customers and internal personnel will be necessary. When applicable this person will communicate process gaps or shortcomings to management to assist in driving continuous process improvement. The mindset should be to reduce order cycle times and improve service to customers.
Work with other functional groups in the business to understand the factors impacting service to customers and know/communicate the plans for resolving these issues. This position will require internal communication at many levels of the organization in addition to the customers. This is a team environment. Attention to detail and a passion for customer satisfaction are two key traits of a qualified candidate.
Key Accountabilities:
Answer inbound calls and process orders in a timely manner
Monitor service levels of assigned accounts and communicate issues as needed
Work with other functional groups to resolve/prevent customer issues
Monitor orders on hold and follow up to clear pricing/credit issues as quickly as possible
2 year college degree
Innate attention to detail and strong communication skills
Good computer skills: MS Office (Excel, Word) and SAP Preferred
Strong phone etiquette skills, verbal communications, grammatical and professional business skill sets
Problem analysis and problem-solving
Organizational and follow-up skills are required
Data collection and ordering
Initiative
Listening skills
Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere
Preferred Qualifications:
Consumer Products Industry Experience
Newell Rubbermaid and its Business Units are Equal Opportunity Employers and comply with applicable employment laws. M/F/D/V are encouraged to apply.
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