Customer Service Specialist - IV

Customer Service Specialist - IV

Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at .

• Responds to telephone, fax, and orders from referral sources and patients.
• Documents referral request for coordination of care.
• Provides information on home infusion services.
• Demonstrates professional etiquette and courtesy when interfacing with customers.
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
• Complies with and adheres to all regulatory compliance areas, policies and procedures and ""best practices"".
• Initiates the admissions process for patient referrals by collecting demographic and insurance information on patients over the phone and acting as the primary contact for new and existing accounts.
• Investigates type and level of insurance coverage to assess patient eligibility for the program.
• Communicates with medical professionals and insurance company personnel to expedite patient eligible into program.
• May resolve reimbursement issues with accounts, sales force and management.
• Completes data entry in CPRS to ensure accuracy of reporting and outcomes.
• Investigates data entry issues to ensure accurate reporting and billing.
• Monitors computerized reports to avoid delays in customer billing information.
• Performs other related duties as directed by supervisor.

Qualifications:

• Education or experience equivalent to a high school diploma is required.
• At least two years related experience is required.
• Successful completion of Coram's Admissions Certification Program.
• Organizational, verbal, written communication skills are necessary.
• Computer ability.

Apria Healthcare (or Coram Healthcare ) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V