Customer Service - Sales Order Entry
If you are a savvy self-starter with super communication skills and the idea of working at the vanguard of the green movement with an established and rapidly growing energy solutions company excites you, then you’re the kind of person we want at Orion!
Orion is a publicly listed company that provides innovative energy-efficient lighting and controls solutions for manufacturing, warehousing, and distribution facilities for large–scale energy emission reductions. We are widely recognized as a leader in the energy industry. At Orion, you will be challenged to innovate and encouraged to apply your talent and knowledge in an environment that values teamwork, integrity and diversity.
You’ll enjoy a very busy, hands-on role acting as an inter-department liaison to ensure that all customer orders are processed accurately and shipped in a timely manner. In this position, you will be pivotal to the continued success of the company through the development of business with new and exciting clients. This is a challenging and rewarding role with plenty of training and support provided.
JOB DESCRIPTION:
• Gather initial information from customers to provide sales rep and project manager with basic information
• Receive, enter and ensure customer orders progress through the system efficiently and accurately
• Act as liaison between Customer Service, Production, and Shipping
• Maintain regular communication with customers to update them on delivery dates, install dates, etc.
• Troubleshoot customer service issues
• Serve as a support mechanism for any sales function
• Related duties and special projects as assigned
Requirements:
• Experienced in a fast-paced and demanding environment
• Demonstrate close attention to detail with the ability to identify and correct mistakes
• Ability to work equally well in both team-oriented and self-directed environments
• Strong technical aptitude
• Problem-solve issues with professionalism, discretion, and expedience
• Strong telephone, email, and internet skills
• Excellent verbal and written communication skills
• A high energy level and action oriented personality
• Excellent organizational skills
• Proficiency in Microsoft Office products
• Positive attitude a must
• Desire to work in a one-of-a-kind, dynamic environment
Let Orion position you to achieve your career goals within a world-class organization that will value your leadership, expertise and desire to succeed. In addition to offering a competitive salary, Orion offers an excellent benefits package including paid holidays, a 401(k) plan, Flexible Spending Account, and medical insurance.
