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For your reference, we have included the original job posting below.
Customer Service Representative
Job Number:
25750370
Company Name:
ASH CITY
Job Location:
Toronto, ON CA
Job Category:
Customer Service
Customer Service Representative
Located in Richmond Hill, Ash City is North America9s leading manufacturer and distributor of corporate casual apparel. We are a Canadian company committed to high quality promotional products. Our mission is to help our clients achieve success by providing the highest standard of both product and service. We work closely with our clients to understand their needs and deliver quality products that meet their objectives. We offer exciting growth opportunities to individuals who are customer-focused, motivated and enjoy working in an open, dynamic environment. We are currently looking for experienced Customer Service Representatives to join us. Reporting to the Customer Service Supervisor, the primary role is to respond to any present and outstanding customer queries, complaints or disputes. The CSR is to develop resolutions, alternatives and or options for the customer to provide customer satisfaction. The position requires availability to work a fixed 7.5 hour shift between 8:00 a.m. to 8:00 pm. Key Responsibilities: Responsible for handling incoming calls immediately as they come in and providing timely and accurate information to the customer. Responsible for handling all return authorizations and following up on the returns to completion. Provide information to customers by phone, fax and email regarding styles, inventory, pricing, backorders, discontinued items, shipping dates, specials, status of their order and return policies and procedures. Providing support to the field sales team. Follow up with clients on any sample and quote requests. Liaise with warehouse staff to ensure that customer9s requests for shipments are met. Effectively communicate any changes to the customer that may affect their order(s). Escalate all unresolved client issues to Supervisor on a timely basis. Responsible for taking customer orders and entering them in the system when necessary. On-going maintenance of customer and order database. Meet service targets set by the department. Other duties as assigned by the Team Leader or Supervisor. Qualifications/Requirements: Completion of Grade 12, College Diploma or University Degree preferred. Min. of 2 years related customer service and sales experience a must. Experience in the apparel industry / promotional products industry is an asset. Proficient computer skills - Intermediate MS Word, Excel, Outlook. Dependable, self motivated and customer service oriented. Proven ability to work under pressure and meet deadlines Strong organizational skills and attention to detail. Excellent communication skills (verbal and written). How to Apply: Submit an updated resume and cover letter to Human Resources via email: Please indicate in the subject line Customer Service Representative For more information on the company, visit our corporate website at . We thank all applicants, but only those candidates selected for an interview will be contacted. No telephone inquiries please.
